Account locked - Reset password

 

1. Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you.  If you don’t get an email:
   • Check your Spam or Bulk Mail folders.
   • Add [e-mail] to your address book.
   • To request another email, follow the steps to recover your account .
   • Check all email addresses you might've used to sign up or sign in to your account.

2. Choose a password that you haven't already used with this account. Learn how to create a strong password.

What happens after you change your password

If you change or reset your password, you’ll be signed out everywhere except:

• Devices you use to verify that it's you when you sign in.
• Some devices with third-party apps that you've given account access.
  • Learn how to remove an app's access to your account.
• Helpful home devices that you've given account access.
  • Learn how to unlink these devices from your Google Account.

Fix problems with your password

If you're having trouble resetting your password or can’t sign in to your account, get more help.