Satish Iyer
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Articles
Recent activity by Satish Iyer-
Report a Lost of stolen ID badge
Lost or stolen ID cards should be reported to the IT Support Office where a replacement card can be obtained. There is a $30.00 replacement fee, payable by debit or credit card only, for lost or st...
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Requesting a new Mac
Please submit a request to our support team to request a new Mac. Please note that you will require approval from your manager and approvals from IT and finance before it can be procured. Please no...
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Troubleshooting VPN
Summary GlobalProtect VPN not working? This article lists some of the common issues experienced with GlobalProtect, and how to fix them. NOTE: Before opening a ticket with IT, please try the steps ...
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How to connect to VPN
Summary How to connect to the GlobalProtect VPN on a Windows PC. If you are using a Mac, click here for the relevant article. NOTE: You must have DUO Two-Factor Authentication configured before ...
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Conference Rooms
You will need to provide your own laptop, tablet, or presentation-capable smartphone. Depending on your brand or model, you will need to bring an appropriate VGA adapter to connect your device to ...
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Okta Account Services and Two Step Login
Logging into your Notre Dame account with Okta You will access services by the same URL or link as you always have, but the login screen will look different. The background will be a blue sky wit...
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Forgot my Password
If you need help resetting you password, we can help by sending you a link to reset it. Visit Forgot Password. Enter either the email address or username on the account. Select Submit. Chec...
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Requesting a new PC
Follow the steps below to acquire a PC if you are in one of the following departments that have been approved by Finance and IT. Steps: 1) Open a ticket, including the following: CC your manag...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...