Satish Iyer

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Articles

Recent activity by Satish Iyer Recent activity Votes

  • Gmail service disruption for Android users

    1. General
    2. Announcements

      But don’t worry, we’re working on fixing it!   What’s Broken? Gmail service disruption for Android users. The affected users will be unable to access the Gmail app on Android. When will it be fi...

    • Satish Iyer
    • Updated
    • 1 follower
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  • Resolved: Slack connectivity issue

    1. General
    2. Announcements

      Update Oct 25th - This issue has now been resolved.    What’s Broken?   We are currently seeing some users experiencing issues loading Slack.  When will it be fixed?  IT is investigating the iss...

    • Satish Iyer
    • Updated
    • 1 follower
    • 0 comments
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  • Congo Composer Issue affecting Salesforce users.

    1. General
    2. Announcements

      But don’t worry, we’re working on fixing it!   What’s Broken? Due to a vendor issue, Salesforce users are encountering an error when attempting to generate service orders. When will it be fixed? ...

    • Satish Iyer
    • 1 follower
    • 0 comments
    • 0 votes

  • Okta/VPN connectivity issues for some users in the West region.

    1. General
    2. Announcements

      IT is aware of employees facing VPN issues in the WEST.  IT is currently working with out vendors to rectify the situation.   An ETA for this fix is around 4PM today. As a workaround, please use ...

    • Satish Iyer
    • Updated
    • 1 follower
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  • Whats the laptop policy?

    1. Computers & Equipment
    2. IT Software / Hardware Support

    You will be given a new laptop every 3 years.

    • Satish Iyer
    • 1 follower
    • 0 comments
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  • Account locked - Reset password

    1. Identity and Access Management
    2. IT Support

        Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you.  If you don’t get an email: Check your Spam or Bulk Mai...

    • Satish Iyer
    • 1 follower
    • 0 comments
    • 0 votes

  • Outlook unable to send email

    1. General
    2. FAQ

    Please try the following steps to resolve this issue: Go to Tools menu > Account settings Select the relevant GreenNet email account, and click the “Change” button (third from the left above that ...

    • Satish Iyer
    • 1 follower
    • 0 comments
    • 0 votes

  • Outlook not displaying new emails.

    1. General
    2. FAQ

       Outlook not updating inbox   Click File > Account Settings > Account Settings.   Click the Office 365 account, and then click Change.   Under Offline Settings, uncheck Use Cached Exchange M...

    • Satish Iyer
    • Updated
    • 1 follower
    • 0 comments
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  • New Employee Training & Onboarding

    1. Employee Resources
    2. Facilities Support

    This Training Manual provides all the information you need to settle in and some tid-bits even the most seasoned employees need from time to time. You’ll learn about us as a company, our policies, ...

    • Satish Iyer
    • 1 follower
    • 0 comments
    • 0 votes

  • Report lost or stolen piece of equipment

    1. General
    2. FAQ

    Lost computer or Cellphone If you have lost a computer or laptop, the first thing you should do is re-trace your steps, to try and remember where you may have left it. If you think you may have los...

    • Satish Iyer
    • 1 follower
    • 0 comments
    • 0 votes