Satish Iyer
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Articles
Recent activity by Satish Iyer-
Congo Composer Issue affecting Salesforce users.
But don’t worry, we’re working on fixing it! What’s Broken? Due to a vendor issue, Salesforce users are encountering an error when attempting to generate service orders. When will it be fixed? ...
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Okta/VPN connectivity issues for some users in the West region.
IT is aware of employees facing VPN issues in the WEST. IT is currently working with out vendors to rectify the situation. An ETA for this fix is around 4PM today. As a workaround, please use ...
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Whats the laptop policy?
You will be given a new laptop every 3 years.
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Account locked - Reset password
Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you. If you don’t get an email: Check your Spam or Bulk Mai...
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Outlook unable to send email
Please try the following steps to resolve this issue: Go to Tools menu > Account settings Select the relevant GreenNet email account, and click the “Change” button (third from the left above that ...
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Outlook not displaying new emails.
Outlook not updating inbox Click File > Account Settings > Account Settings. Click the Office 365 account, and then click Change. Under Offline Settings, uncheck Use Cached Exchange M...
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New Employee Training & Onboarding
This Training Manual provides all the information you need to settle in and some tid-bits even the most seasoned employees need from time to time. You’ll learn about us as a company, our policies, ...
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Report lost or stolen piece of equipment
Lost computer or Cellphone If you have lost a computer or laptop, the first thing you should do is re-trace your steps, to try and remember where you may have left it. If you think you may have los...
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Report a Lost of stolen ID badge
Lost or stolen ID cards should be reported to the IT Support Office where a replacement card can be obtained. There is a $30.00 replacement fee, payable by debit or credit card only, for lost or st...
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Requesting a new Mac
Please submit a request to our support team to request a new Mac. Please note that you will require approval from your manager and approvals from IT and finance before it can be procured. Please no...